Functionality for lead management, policy pipelines, renewals, prospecting, generating quotes, sales reporting and dashboards for enhanced performance tracking and analysis.
Functionality for case and complaints management, 360-degree policyholder view, self-service portal for policy holders, Outlook integration, and knowledgebase articles.
Offers targeted campaigns with policyholder segmentation, personalized interaction via email, SMS and web pages, and event management.
Predictive models, lifetime value analysis, customer churn analysis, dashboards and personalized recommendations.
A standalone contact centre as a service (CCaS) solution that improves your policyholder experience through omnichannel support, digital self-service, IVR, intelligent routing, AI assistance, knowledge management, call recording and transcription, sentiment analysis, and service reports and dashboards.